Guides

Practical guides to the first interview.

How to run a first round that is structured, fair and easy to compare, whether or not you use Scoutly.

Guide · Contact centres

How to structure a first-round screen for contact-centre roles

A practical guide to the first interview for customer advisors: what it must answer, sample questions, scoring anchors, and how to handle Derja, French and English fairly.

Read the guide · 7 min read

Guide · Technical hiring

How to design a fair technical screen

A practical guide to first-round technical interviews: tasks that look like the job, the same conditions for everyone, rubrics with anchors, follow-ups on reasoning, and integrity without suspicion.

Read the guide · 8 min read